New Patient Information

The voice mail at our office at 901-755-8300 is for after-hours EMERGENCIES. You should NOT page us after hours for 1.diaper rash, 2. prescription refills, 3.constipation, or 4. issues that have been going on for several weeks (not acute). Please do not abuse the emergency line. If after hours is used, the patient must make an appointment to be seen the next business day.

Please call the office and make an appointment for ALL office visits; we discourage walk-ins. Check-ups should be made several weeks in advance. Sick visits are always accepted but please call for a scheduled appointment.

If your insurance carrier changes, please inform our office immediately. Please do not wait until the next scheduled appointment.

Do not forget to add your new baby to your insurance plan before the baby is one month old. Please call the toll free number on your insurance card to verify that your child has been added to the plan after the baby is 30 days old. Also, check to see that the baby’s effective date is his/her birthday.

If your phone number and/or mailing address changes, please inform our office immediately.

If your child is on prescription medication for attention deficit/hyperactivity disorder (ADHD), always call the office 24 hours in advance for a refill prescription. Remember that these children need annual physical exams (height, weight, blood pressure checks) as well as annual blood work (blood counts and liver function testing) and quarterly ADHD appointments. This policy is strictly enforced.

Failure to cancel your appointment 24 hours in advance will result in a $50 no-show charge.

If you are greater than fifteen minutes late for your appointment, we reserve the right to reschedule your visit. Punctuality is the key to running our office so efficiently.

If your child is admitted to LeBonheur Downtown, the pediatric hospitalist will see you while inpatient. If you deliver at Baptist Women’s or if your child is admitted to the Baptist Hospital, the Baptist pediatric hospitalist will see you while inpatient, and we will see you 1-2 days post discharge.